Organizations increasingly rely on ArcGIS Online to support critical systems and solutions where performance degradation or downtime has real operational consequences. This Industry and Technology Pattern outlines the architectural choices, deployment decisions, and operational best practices that help organizations build and sustain critical systems in ArcGIS Online.
Examples of critical systems could include:
Public-facing and high-traffic applications (maps and public information products) as described in the Enterprise application hosting and management system pattern
Internal operational workflows (data editing and management, analysis) as described in the Data editing and management system pattern
Mobile operations (including offline data collection and sync) as described in the Mobile operations and offline data management system pattern
Foundational geospatial services and tools that support multiple solutions across an organization (utility services, routing, geocoding, basemaps) as described in the Location services system pattern
These systems and solutions often represent different levels of system criticality for an organization, a topic that is further defined in the system criticality section of the Well-Architected Framework.
Understanding and evaluating your system’s criticality is a key step toward designing the right ArcGIS system for your solution and workflow needs.
This lens can be used to assess your current deployment, identify risks, and make informed decisions about infrastructure, governance, and configuration to best support critical workloads serving the public, internal operations, and teams in the field.
You can read the lens front to back or navigate directly to the sections most relevant to your needs. Key topics include:
Understanding ArcGIS Online architecture and how it supports critical systems
Evaluating infrastructure options and premium extensions
Designing deployments with workload and environment isolation
Establishing operational practices for monitoring, resilience, and support