Operations management system

Operations management plays a fundamental role in utility network management by providing the decision-makers and stakeholders involved in day-to-day operations with the ability to consume, share, and analyze geographic data regardless of their technical background. The capability to process and analyze real-time data streaming enhances operational efficiency and supports timely decision-making. As utilities integrate network management with other business systems, having a platform that empowers staff to discover and make decisions based on up-to-date, authoritative data drives bottom-up efficiency and improves organizational operations.

Utilities have complex networks of assets to maintain. Operations management is a key element of successful maintenance and administration. The ability to provide stable, reliable geospatial content and functionality to stakeholders who do not possess significant technical expertise or GIS knowledge enables:

• Establishment of a common operating picture through which all stakeholders can share an explicit understanding of the current status of their utility system(s)
• Delivery of real-time access to event specific updates and alerts, such as weather and traffic, that have the potential to impact stakeholders and assets
• Management of outages, relights, track and trace operations, damage assessments, and similar activities to ensure swift response and recovery

Learn more about the ArcGIS system patterns that enable operations management systems:

• Real-Time data streaming and analytics system pattern
• Enterprise application hosting and management system pattern